The State of Elevator Service Today
Industry-wide, elevator maintenance business attitudes have changed significantly over the last 30 years. Ours have not. Our guiding principle is that proper preventive maintenance on elevator and lifting equipment improves reliability and longevity, which reduces shutdowns and entrapments, saves you money and keeps your elevator users happy.
Many in the industry have embraced what we call “The Race to the Bottom,” offering artificially low price points, performing little or no preventive maintenance, and waiting for the elevator to break before providing service. This reactive approach increases entrapments and shutdowns, augments the risk of legal liability to the property manager and elevator contractor, drastically shortens the life of equipment, and significantly increases costs over the long term due to accelerated major repair and modernization cycles.
This approach also makes our competitors a lot of money. They often schedule more than 200 elevators on a single mechanic’s maintenance route. They generate more revenue more quickly by charging customers for major repairs and modernizations — years before they should have faced those costs.
We Reject “The Race to the Bottom”
Mid-American Elevator rejects “The Race to the Bottom.” We want our customers to understand that performing proper preventive maintenance is just as important as regularly changing the oil in the cars they drive.
Our maintenance contracts are designed to ensure that preventive maintenance is performed with enough frequency to keep your equipment in excellent operating condition. We average fewer than 70 elevators per maintenance route per mechanic, which is about the maximum number that a good mechanic can maintain while doing a first-class job.
Our level of preventive maintenance helps guarantee that your elevator safety devices are working properly, that the equipment never operates without the proper lubricants or adjustments, that the maximum operating life of the equipment is ensured, and that trouble calls are minimized.
Exceptional Customer Service
Mid-American believes in charging reasonable prices for elevator maintenance, and our prices are frequently below the prices charged by the OEMs (Otis, Schindler, Thyssen and Kone) for contract maintenance. For charges outside the scope of the maintenance contract — vandalism, storm damage, major repairs not covered by the contract — our prices can be as much as 50 percent below those charged by the OEMs.
A Range of Contract Types
Mid-American offers a full range of contracts that will cover almost any situation. Typically, preventive maintenance is performed monthly. However, daily, weekly, bimonthly and quarterly contracts are also available. We recommend our standard “Full Maintenance” agreement that includes preventive maintenance as well as all straight-time trouble calls and any required major repairs (cables, motors, etc.) on your elevators, all for one fixed monthly price.
Mid-American’s mechanics are qualified to service and repair virtually all brands and types of elevators and escalators. This includes equipment from Otis, Westinghouse, Schindler, Montgomery U.S., Haughton, Dover, F. S. Payne, Colley, Automatic, Kone and Armor. Our staff of in-house control engineers can diagnose and repair almost any problem on the latest computerized elevator control systems.
Our mechanics are on-call 24 hours a day, 7 days a week, 365 days a year and are dispatched quickly when problems arise. Our service teams have fully equipped vans with all the tools and spare parts needed to complete your repair. Mid-American maintains a modern computer system for scheduling our preventive maintenance and tracking service calls.
Quality Control Program
Mid-American has the best Quality Assurance Program in the industry. We provide detailed service information from the inception of your maintenance contract, telling you which mechanics worked on your equipment, when they performed the work and what they accomplished. This level of transparency and accountability allows you to ensure that you are getting the service you deserve.